Terms and Conditions Privacy and Cookies

Delivery and Returns

Please visit our delivery and returns information for full details.

Delivery 2-4 working days.

Deliveries will not be delivered on bank holidays.

We use Royal Mail services.

We currently do not have a price range for shipping to the rest of the world. We are however happy to meet your request. Email us your order and your delivery address and we will obtain an individual quote.  [email protected]

Thank you for considering placing an order with Love Scottish Candles. We do hope you love your purchase.

If for some reason your product is not to your complete satisfaction or has arrived damaged then please contact us via email:

[email protected]

You may return your item within ten days of purchase. A full refund for the product alone will be arranged on us receiving the item back. You will need to return the item at your own cost. Please can you package up the product carefully and put the senders details on the packet.

For damaged goods if a replacement is available this will be shipped on receipt of the damaged item. Please obtain you proof of postage until we have confirmed the item has been returned.

Return to: Love Scottish Candles Hilltops Cavers Mains Hawick TD9 8LN

 

Privacy and Cookies

 This Policy is information and procedures on the following 

  • What personal data we collect and why

  • What we do with your personal data

  • How we secure your personal data

  • How you can change or delete your personal data

 Who is Responsible for the Processing of Your Personal Data

 Lesley Landels LTD is entity responsible for the processing of your personal data will depend on how you interact with us. The relevant Lesley Landels Limited are referred to as “lovescottishcandles”, “our”, “we” or “us” in this privacy policy. 'Site’ - means the public area of www.lovescottishcandles.co.uk User’ - means a person who uses our Site or has registered to use our Service. Personal Data’ - means any information that can personally identify an individual.

 

Lesley Landels is our main policy writer and data manager – email anytime for more information about your data if anything is unclear. [email protected] mobile 07739612991.

 

What Personal Data and Information we collect and when.

 We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our sales, design teams, request to receive communications, create an account, participate in our events or contests, or use our website and social media accounts.

This personal data includes your:

 

    • contact details including name, email, telephone number and shipping, billing address;

      personal details including purchase history;

    • payment history

 


Cookies and Google Analytical

 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised Service. By using our Site or Service, you agree to the use of cookies. You can find more information about the cookies we use and the purposes for which we use them below:

 

We use the following cookies:

 

  • Strictly Necessary cookies - These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.

  • Analytical / Performance cookies - This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works 

  • Functionality cookies - These are used to recognise you when you return to our Site. This enables us to personalise our content for you. For example, greet you by name and remember your preferences within the application.

  • Targeting cookies - This website sets targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. 

  • Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Site through social media.

  • Google Analytics is used to measure traffic to our Site and understand how Users move around and use our Service. We use this information to enhance the Site and Service we provide to ensure that Users get the best experience possible.

 By agreeing to this Privacy Policy, you agree to the use of Google Analytics. Google may use the data collected to assess activity on our site. As Google is a separate entity to us, it has its own privacy which we recommend you review. Further information specific to Google analytics and how they secure the data collected can be found on their website.

 Users Under 18.

 We comply with local laws and do not allow children to register on our Site. Protecting the privacy of children is particularly important in data protection. Anyone under the age of 18 is not eligible to use our Service. We do not knowingly collect any Personal Data of anyone younger than 18 unless parental consent has been obtained prior to using our Service. If you are under the age of 18 and we have not been provided clear parental consent, then please do not use or access our Service at any time. If we become aware of any personal data that has been gathered on a child who is under the age of 18 without parental consent, we will take the appropriate action to ensure it is removed from our system. If you, as a parent or guardian, discover that your child (under the age of 18) is using our Service without your consent, please notify us at [email protected] and will we take the relevant action to ensure the Personal Data of the child is erased.

 


Why and How Do We Use Your Personal Data.

 

We use your personal data in the following ways:

 

To Provide the Features of the Sites, and Services You Request , To Communicate Information about our Products, Services, Events and for Other Promotional Purposes

 

When you consent, we will send you marketing communications and news concerning our products, services, selling events and other promotions  You can opt-out at any time after you have given your consent.

 

If you are an existing customer of lovescottishcandles (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about new products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We take the time to only create information that we think is of interest to you.

 

To Operate, Improve and Maintain our Business, Products and Services

 

We use the personal data you provide to us to operate our business.  For example, when you make a purchase, we use that information for accounting, audits and other internal functions.  We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites and Apps.

 

For General Research and Analysis Purposes

 

We use data about how our visitors use our Site and services to understand customer activities or preferences.  For example, we may use information about how visitors to www.lovescottishcandles.co.uk search for and find products to better understand the best ways to organise and present product offerings in our shop.

 

To process your personal data, we rely on certain legal grounds, depending on how you interact with our Site.

  • When you purchase products from us we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to deliver your order.to notify you about changes to our service;

 

  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

 

  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

  • as part of our efforts to keep our site safe and secure;

  • We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.

 

Sharing of Your Personal Data

Third party service providers processing personal data on our behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis. When using third party service providers we enter into agreements that require them to implement appropriate technical and organizational measures to protect your personal data.  

 

We never sell personal data or pass on personal data to other companies other than stated above.

 

The following third-party service providers process personal information about you for the following purposes:

 

  • Amazon and ebay: to fulfil any orders you may make via our profiles.

  • Our couriers including: Post office and Parcleforce, Hermes. They process name, address and telephone number details only to enable them to deliver customer parcels.

  • Create.net: to deliver emails you have requested or confirmation & dispatch emails of any retail order you place with us.

  • Facebook & Instagram: to serve relevant adverts to you and others.

  • Xero to process your order and payment

  • Google: to assist us in the improvement and optimisation of our website.

  • Khaos Control: to process any retail order you make with us.

  • Create.ent our website provider will process any order you make online with us.

  • Stripe: to process payment of any retail order you make with us.

  • Paypal: to process payment of any retail order you make with us.

  • Paypal.me to process payment of any retail order you make with us

 

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

We will also disclose your personal information to third parties:

 

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation

 

Managing and Protecting of Your Personal Data

 

Encryption & Security 

 

We use a variety of technical and security measures, including encryption and authentication tools, to maintain the safety of your personal data.

 

Retention of your Personal Data 

 

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data unless otherwise requested to remove. For personal data related to product purchases, we retain

 

Opting Out of Direct Marketing

 

If you can opt-out of receiving our marketing communications by hitting unsubscribe on your emails or emailing us direct. [email protected]

 

Your Rights Relating to Your Personal Data

 

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

 

If you like would to request a copy of your personal data or exercise any of your other rights, please contact us using the contact lesley Landels. [email protected]

 

Future Changes to Our Privacy Policy

 

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our site. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.  This privacy policy was last modified in May 2018.

 

Get in Touch

 

We welcome any questions, comments, and concerns about our privacy policy and privacy practices.If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please contact [email protected]

 

Registered Office Hilltops Cavers Mains Hawick TD9 8LN